Refund Policy

Digital Products Policy

Forward Forging sells digital products (Android apps, templates, printables, and guides) that are delivered electronically. Once you receive access to download your purchased product, you have immediate and permanent access to the digital files.

Because of the instant nature of digital product delivery and the impossibility of "returning" a digital file, we maintain a strict refund policy to protect both our customers and our business.

When Refunds Are Available

We will consider refund requests under the following circumstances:

1. Technical Defects

• The product file is corrupted and cannot be opened
• The Android APK file will not install due to a defect in the file itself
• The template is fundamentally broken and unusable
• You received the wrong product

Timeframe: Refund requests must be submitted within 14 days of purchase.

Process: Contact us at contact@forwardforging.com with your order number and a detailed description of the technical issue. We may attempt to resolve the issue before issuing a refund.

2. Duplicate Purchases

• You accidentally purchased the same product twice

Timeframe: Must be reported within 7 days of the duplicate purchase.

Process: Contact us with both order numbers.

3. Unauthorized Charges

• Someone made a purchase using your payment method without your authorization

Timeframe: Report immediately upon discovery.

Process: Contact us immediately and file a dispute with your payment provider.

When Refunds Are NOT Available

Refunds will NOT be issued in the following situations:

• Change of mind: "I don't want this anymore" or "I changed my mind"
• Didn't read the description: The product doesn't meet expectations that weren't promised
• Compatibility issues: Your device/software doesn't support the product (compatibility information is provided before purchase)
• User error: You don't know how to use the product
• Already downloaded: You've successfully downloaded and accessed the product files
• Didn't like the design: Subjective preferences (preview images are provided)
• Found it elsewhere: You found a similar or free alternative
• Outside timeframe: Refund request made after 14 days

Free Products

Products offered for free (such as our Productivity Printables Bundle) are not eligible for refunds, as no payment was made.

How to Request a Refund

If you believe your situation qualifies for a refund based on the criteria above, please follow these steps:

1. Email us: Send an email to contact@forwardforging.com
2. Include your order number: Found in your purchase confirmation email
3. Explain the issue: Provide specific details about why you're requesting a refund
4. Provide evidence: If claiming a technical defect, include screenshots or error messages
5. Wait for response: We typically respond within 2-3 business days

Refund Processing

If your refund request is approved:

• Refunds are processed back to the original payment method
• Processing time: 5-10 business days depending on your payment provider
• You will receive a confirmation email when the refund is processed
• Access to downloaded files should be considered revoked

Chargebacks and Disputes

IMPORTANT: If you file a chargeback or payment dispute without first contacting us, we reserve the right to:

• Dispute the chargeback with evidence of product delivery
• Ban your email address and payment method from future purchases
• Pursue legal action for fraudulent chargebacks

Please contact us first so we can resolve any issues directly. Chargebacks should only be used for truly unauthorized transactions.

Bundle Purchases

If you purchased a bundle (e.g., Complete App Bundle, Template Bundle):

• Refunds apply to the entire bundle, not individual items
• Partial refunds for specific items within a bundle are not available
• The same refund criteria apply as listed above

Preview Before Purchase

To help you make an informed decision and avoid the need for refunds, we provide:

• Detailed product descriptions: Explaining exactly what's included
• Preview images: Screenshots and sample views of templates
• Compatibility information: System requirements for apps and templates
• File format information: What type of files you'll receive

Please review all available information before purchasing.

Exchanges

We do not offer exchanges for digital products. If you purchased the wrong product by mistake and wish to purchase a different one, you may:

• Request a refund for the incorrect purchase (within 14 days, if unopened/not downloaded)
• Purchase the correct product separately

Questions or Issues?

Before requesting a refund, please check our FAQ page for solutions to common issues.

If you're having trouble with a product, contact our support team first. We may be able to resolve your issue without the need for a refund.

Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. The policy in effect at the time of your purchase will apply to that transaction.

Contact Us

For refund requests or questions about this policy:

Email: contact@forwardforging.com

Subject Line: "Refund Request - Order #[Your Order Number]"

Please allow 2-3 business days for a response. We aim to resolve all refund requests fairly and promptly.